Vice President Client Success - Sunrise / Remote

View full description

Requirements:

• Bachelor’s degree in business management or relevant field; Master’s degree preferred.
• 15+ years of progressive experience in client success, sales, and/or project management roles.
• 10+ years of experience establishing and scaling high-performing client success teams in the healthcare IT industry.
• Strong track record in formulating and deploying strategic client success initiatives.
• Deep understanding of healthcare IT patient and customer engagement principles.
• Experience managing a Net Promoter Score (NPS) and knowledge on improvement strategies.
• Excellent leadership skills with the capability to influence others and achieve results.
• A strategic thinker able to convert vision into actionable plans.
• Solid collaboration skills with the ability to analyze business processes and implement solutions.
• Strong verbal and written communication skills across all organizational levels.
• A data-driven leader who uses metrics to measure success and identify improvement areas.

Responsibilities:

• Foster strong relationships with key U.S. client executives, ensuring effective delivery of technical and operational needs.
• Provide strategic direction and guidance to Directors of Client Success, fostering collaboration and accountability.
• Develop and implement a comprehensive client success strategy aligned with Altera's business objectives.
• Oversee client onboarding, implementation, and ongoing support, while establishing KPIs to demonstrate value to clients.
• Effectively communicate with clients at all organizational levels and collaborate with internal stakeholders.
• Leverage metrics to measure success and identify areas for improvement in the client experience.