UNPAID VOLUNTEER - IT Support Officer / Manager

View full description

Requirements:

• Office 365 Administrator experience a minimum of 12 months.
• SharePoint development experience.
• Automation experience.
• Powershell experience.
• Experience with Governance, Security, and Compliance.
• Demonstrable skills in Office 365 and G-Suite administration.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Degree in computer science, information technology, or related fields.
• Proven experience working in a similar role.
• Ability to build constructive relationships with stakeholders.

Responsibilities:

• Providing excellent support service to BCI Volunteers.
• Participating in troubleshooting and incident resolution activities.
• Ensuring performance pledges are met.
• Providing a high level of service and seeking ways to continually improve the IT service to BCI Volunteers.
• Performing various regular checks and tasks across the Institute’s user accounts.
• Producing high-quality documentation and keeping it up-to-date.
• Creating simple solutions utilizing out-of-the-box functionality.
• Maintaining knowledge of Microsoft to guide BCI Volunteers.
• Proactively seeking to learn and improve self and team.
• Identifying support requests as project requirements.
• Setting up new users' accounts and profiles.