Senior Technical Consultant for ServiceNow Telecom Services

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Requirements:

• Proven experience as a senior implementer of ServiceNow solutions.
• ServiceNow certifications are a MUST (e.g., Certified System Administrator, Certified Implementation Specialist).
• In-depth knowledge of Order Management for Telecom, Telecom Network Inventory, CMDB, Telecom Service Management, and Telecom Service Operations Management.
• Strong understanding of OSS technologies including orchestration, integration, APIs, network management, fault management, and performance management.
• Proficiency in scripting languages such as PowerShell, Perl, WMI, SSH, Python, JavaScript, and XPath.
• Demonstrated ability to influence and consult on key technical decisions during project delivery.
• Strong interpersonal skills and a customer-centric attitude.
• Proven team player and team builder.
• Degree or equivalent, preferably in Information Technology, with proven experience in technical consulting roles.

Responsibilities:

• Be the technical expert in configuring IT Operations Management Service Delivery using ServiceNow best practices.
• Perform hands-on configuration and customization of the ServiceNow platform.
• Support telecom engagements by analyzing current and future-state processes during workshops.
• Advise customers on leveraging ServiceNow IT Operations Management solutions.
• Lead customer design workshops related to ServiceNow and IT Operations Management.
• Guide customers in necessary documentation for technical aspects of the solution.
• Provide oversight and training for customers’ future system administrators.
• Lead technical aspects of project delivery and unit testing of partner resource development.
• Prepare customer-facing deliverables focused on technology and solution quality.
• Manage multiple and complex projects while promoting continuous improvement.