Director of Client Services - NorAm

View full description

Requirements:

• Native or near-native English speaker and writer.
• 5-10 years of experience in a consulting or client services lead role in cloud, software development or technology services, working with enterprise clients.
• Proven experience in developing customer-stakeholder relationships.
• Experience in solution management, planning, and account growth.
• Demonstrated professional and executive presence for leading challenging conversations.
• Well-rounded understanding of business technology landscape and ability to discuss corporate technology initiatives.
• Creativity in developing and shaping solutions that suit both internal needs and those of the customer.
• Demonstrated success in growing a portfolio through complex, multi-phase technology projects.

Responsibilities:

• Build strong, long-lasting relationships with key clients and stakeholders.
• Understand client's business goals and challenges to drive tailored solutions.
• Own and ensure delivery of services and outcomes for clients, ensuring customer success.
• Develop and execute account strategies and growth plans aligned with company objectives.
• Drive revenue growth and expansion through understanding customer needs and identifying new business opportunities.
• Enable, mentor, and coach account teams for client success.