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Senior Community & Support Manager

Posted 2024-10-18

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💎 Seniority level: Senior, Solid experience in community management, preferably in a tech or B2B SaaS environment.

🔍 Industry: Software Development / AI Solutions

🏢 Company: Zencoder

🗣️ Languages: English

⏳ Experience: Solid experience in community management, preferably in a tech or B2B SaaS environment.

Requirements:
  • Solid experience in community management, preferably in a tech or B2B SaaS environment.
  • Proven experience in customer support or customer success.
  • Strong technical aptitude with the ability to quickly learn and explain complex software.
  • Excellent communication and interpersonal skills.
  • Self-motivated, proactive, and able to work independently.
  • Passionate about technology and eager to help others succeed.
Responsibilities:
  • Build and nurture a vibrant community of Zencoder users.
  • Facilitate discussions and engage with users on various platforms.
  • Organize community events and manage user interactions.
  • Provide timely and effective support through various channels.
  • Troubleshoot and escalate user issues as needed.
  • Develop a comprehensive knowledge base.
  • Work closely with engineering and QA teams.
  • Onboard new users and ensure they understand Zencoder’s features.
  • Engage proactively with users to enhance their experience.
  • Monitor user activity for improvement opportunities.
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