SaaS Billing Support Specialist at AIPRM

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Requirements:

• Minimum of 3 years experience in SaaS billing support.
• Proficiency with Stripe is a must.
• Proficiency with Zendesk is a must.
• A strong numerical aptitude and a keen eye for detail.
• Ability to handle difficult situations and feedback with grace and maturity.
• Preference for mature candidates with robust experience.
• Native-like English proficiency is required.

Responsibilities:

• Manage and resolve billing queries and issues in a timely manner.
• Collaborate closely with the core team to ensure billing accuracy.
• Respond in Zendesk to track, prioritize, and address customer inquiries.
• Work in a 24x5 and later 24x7x365 shift.
• Offer support to customers using Stripe for transactions.
• Handle challenging situations with professionalism.
• Moderate billing complaints on the forum.aiprm.com for resolution via Zendesk.