Senior Field Service Representative - United States (REMOTE)

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Requirements:

• High School Diploma or GED.
• Minimum 3 years of experience technically supporting communications, data networks, or radios in a DoD, Military, or Law Enforcement environment.
• Minimum 2 years of experience as an FSR or equivalent.
• Proficiency with TCP/IP protocol and networking.
• Excellent organizational and communication skills with attention to detail.
• CLEARANCE – current active DoD Secret Clearance; OR the ability to obtain and maintain an active clearance within one year from start date.
• Travel - up to 75% of the time and work on-site at the customer's location.

Responsibilities:

• Provide pre-sales and post-sales technical support including system planning, customer training, and system optimization.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.