Konsultant/Specjalista ds. obsługi Klienta assistance

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Requirements:

• Empathetic, understanding, and discreet.
• Detail-oriented and organized.
• Communicative English language skills.
• Proficiency in MS Office; familiarity with tools like Slack, Monday, and Miro is a plus.
• Experience in customer or patient service, or willingness to gain such experience.
• Openness to various changes or ability to combine work with study.

Responsibilities:

• Accept customer inquiries via phone, email, and chat regarding assistance packages.
• Verify customer data in internal and external systems.
• Organize help related to illness or accident, including medical visits and transport.
• Interact with service providers fulfilling services.
• Create reports and summaries.
• Suggest innovations for the operations platform.
• Manage the scheduling of consultations.
• Collect feedback from clients and doctors.
• Handle complaints and report inconsistencies during consultations.
• Ensure proper medical documentation management.
• Collaborate with the operational team.