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Production Support Engineer

Posted 4 months agoViewed

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💎 Seniority level: Middle, 4 - 6 years

🔍 Industry: Financial services

🏢 Company: C2FO👥 501-1000💰 $140,000,000 Series H about 3 years agoAccountingFinancial ServicesPaymentsB2BEnterprise SoftwareFinTech

🗣️ Languages: English

⏳ Experience: 4 - 6 years

Requirements:
  • 4 - 6 years of experience required.
  • Required skills include SQL database investigation and reading system logs.
  • Knowledge of APIs and distributed systems is helpful.
  • Experience with tools such as Jira, Datadog, Datagrip, PostMan, and GitHub is desirable.
Responsibilities:
  • Use technical knowledge to support the end users’ experience and manage complex issues.
  • Resolve customer issues timely and provide alternative solutions when needed.
  • Continuously learn and improve troubleshooting skills and existing processes.
  • Serve as the first point of issue resolution while communicating effectively with stakeholders.
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🏢 Company: QuinStreet👥 501-1000💰 almost 18 years agoInternetAdvertisingMarketing

  • Solid experience in SQL for querying databases, data manipulation, and troubleshooting.
  • Proficiency in Tableau for data visualization and reporting.
  • Strong skills in Excel, including advanced formulas and data analysis techniques.
  • Familiarity with Amazon Redshift for data warehousing and querying large datasets.
  • Experience with MS SQL Server for database management and querying.
  • Familiarity with Python scripting for automation and monitoring is a plus.
  • Experience with alerting tools like DataDog is preferred.
  • Understanding of data engineering concepts and cloud-based environments (AWS, GCP, Azure).
  • Monitor application performance using alerting tools.
  • Respond to and resolve escalated production issues to minimize disruption.
  • Own the post-mortem process for production outages and document findings.
  • Collaborate with cross-functional teams for effective communication and alert coverage.
  • Maintain comprehensive documentation on production incidents and actions taken.
  • Participate in on-call support duties.
Posted 6 days ago
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