Customer Engagement Associate (Remote)

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Requirements:

• Bachelor's degree in Business Administration or a related field.
• Proven experience in client engagement or customer relationship management.
• Preferably with Podcast & Webinar experience.
• Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Highly motivated and results-oriented.
• Ability to work both independently and collaboratively in a team environment.
• Proficient in creating and delivering engaging educational content.
• Effective at promoting event/seminars to maximize resident participation.
• Skilled in project management and event organization.
• Adept with digital communication tools and platforms, such as Zoom and Microsoft Teams.
• Strong understanding of property management topics relevant to residents good to have.
• Ability to analyze feedback and data to enhance educational programs.

Responsibilities:

• Proactively engage with customers to understand their needs, preferences, and concerns.
• Build and maintain strong relationships with customers through regular communication and personalized support.
• Provide product information and guidance to customers to help them make informed decisions.
• Identify opportunities to upsell or cross-sell additional products and services to customers.
• Coordinate with internal departments to ensure timely and accurate delivery of services.
• Address customers inquiries and resolve any issues or complaints in a timely and professional manner.
• Monitor customer satisfaction and conduct customer satisfaction surveys to gather feedback.
• Collaborate with the sales and marketing teams to develop and implement customer engagement strategies.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to clients.