Salesforce Functional Lead

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Requirements:

• Proven experience as a Salesforce Functional Lead with at least five years hands-on Salesforce implementation experience.
• Deep understanding of Salesforce Sales, Service, and Experience Cloud functionalities and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.
• Ability to lead and mentor team members.
• Experience in Agile methodologies is preferred.
• Salesforce certifications (e.g., Salesforce Certified Sales Cloud Consultant, Service Cloud Consultant, and Experience Cloud Consultant) are a plus.
• Experience with Salesforce configuration tools and APIs.
• Knowledge of Salesforce AppExchange applications.
• Understanding of integration with other systems.
• CPQ experience beneficial.

Responsibilities:

• Facilitate and lead functional workshops with business users to elicit, document, and refine business requirements.
• Collaborate with stakeholders to understand their business processes and identify opportunities for Salesforce optimisation.
• Create detailed functional specifications and user stories.
• Design and configure Salesforce Sales, Service, and Experience Cloud applications to meet business requirements, leveraging out-of-the-box functionalities.
• Customise Salesforce objects, fields, page layouts, workflows, and validation rules to align with business processes.
• Implement data management strategies, including data import, export, and cleansing.
• Analyse business requirements and translate them into effective Salesforce solutions.
• Develop and document detailed design specifications, including process flows and data mapping.
• Provide recommendations for Salesforce best practices and configuration standards.
• Collaborate with project managers and technical teams to ensure successful project delivery.
• Manage project timelines, deliverables, and resources.
• Provide status updates to stakeholders and project teams.
• Line manage technical resources and work in a global matrix structure.
• Develop user training materials and conduct training sessions to enhance user adoption.
• Provide ongoing support and troubleshooting for Salesforce users.
• Continuously identify opportunities to improve Salesforce processes and user experience.
• Recommend and implement enhancements to optimise Salesforce utilisation.