ApplyPeople Support Operations Specialist - Spanish speaking
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💎 Seniority level: Experience in service delivery or customer care environment; HR Operations / HR Services area is an advantage
📍 Location: Hungary
🔍 Industry: Healthcare
🏢 Company: Roche💰 $5,000,000,000 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoPharmaceuticalBiotechnologyPrecision MedicineHealth CareHealth Diagnostics
🗣️ Languages: English, Spanish
⏳ Experience: Experience in service delivery or customer care environment; HR Operations / HR Services area is an advantage
🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem Solving
Requirements:
- Self-motivated and passionate about delivering high-quality service.
- Strong customer centricity and end-to-end accountability.
- Possessing problem-solving skills and a growth & agile mindset in ambiguous situations.
- Able to work in a multi-cultural environment and adapt to fast-paced changes.
- Experience in a service delivery or customer care environment.
- Fluent in written and spoken English and Spanish.
Responsibilities:
- Providing direct end-to-end support to company employees and management as part of a centralized support solutions function.
- Handling a variety of P&C related transactions and queries.
- Receiving, responding to, and anticipating requests concerning P&C policies/programs.
- Responding to practice/training inquiries via online resources and/or telephone.
- Performing P&C data maintenance or analysis.
- Supporting the embedding of new ways of working.
- Participating in continuous improvement initiatives.
- Developing and managing key stakeholder relationships proactively.
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