People Support Operations Specialist - Spanish speaking

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Requirements:

• Self-motivated and passionate about delivering high-quality service.
• Strong customer centricity and end-to-end accountability.
• Possessing problem-solving skills and a growth & agile mindset in ambiguous situations.
• Able to work in a multi-cultural environment and adapt to fast-paced changes.
• Experience in a service delivery or customer care environment.
• Fluent in written and spoken English and Spanish.

Responsibilities:

• Providing direct end-to-end support to company employees and management as part of a centralized support solutions function.
• Handling a variety of P&C related transactions and queries.
• Receiving, responding to, and anticipating requests concerning P&C policies/programs.
• Responding to practice/training inquiries via online resources and/or telephone.
• Performing P&C data maintenance or analysis.
• Supporting the embedding of new ways of working.
• Participating in continuous improvement initiatives.
• Developing and managing key stakeholder relationships proactively.