Sr. Customer Success Manager- LATAM

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Requirements:

• You have 3-7 years of experience working in Customer Success with a demonstrated track record of success and consistently hitting your metrics.
• You have at least 1 year of experience working with Salesforce.
• Preferable experience working in a software startup.
• You're comfortable leading 'business value' and 'ROI' conversations, and navigating through multiple decision makers in an organization.
• You’ve demonstrated the ability to communicate across various channels (phone, e-mail, social, etc.).
• You thrive in a high-growth environment, and are self-motivated with an entrepreneurial spirit.
• CS Software such as Catalyst, Gainsight, etc. experience is a plus.

Responsibilities:

• Overall accountability for your customers’ success through relationship building, adoption, retention, and overall satisfaction.
• Identify upselling and account growth opportunities.
• Establish a relationship of trust as a strategic advisor with each customer, especially at VP and C-levels.
• Use data-driven insights to measure customer adoption and ROI for customers.
• Partner with marketing to develop content and materials to increase customer adoption of UserGems.
• Serve as the voice of customers internally by providing customer feedback to engineering, marketing, and sales.
• Develop mutual action plans with customers to drive success.
• Work cross-functionally to collaborate with the implementation team to ensure continued momentum through the first phases of customer implementation and adoption.