ServiceNow Solutions Architect

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Requirements:

• Strong relationship-building, influencing, negotiating, and facilitation skills.
• Expert knowledge of the ServiceNow platform, beyond ITSM.
• Experience designing complex integrations between ServiceNow and other enterprise solutions.
• ITIL and/or TOGAF qualification.
• Experience working with Agile SDLC methods.
• Knowledge of data architecture and master data management.
• General technical knowledge of current and emerging technology market trends.
• Good knowledge of Business Architecture and modelling languages (desirable).
• Practical understanding of GDPR and ISO 27001 (desirable).
• Experience in developing analysis, presentations, and support material for strategy implementation.
• Experience managing large projects and programmes in an enterprise environment.

Responsibilities:

• Lead the design of end-to-end ServiceNow solutions that address complex business challenges.
• Collaborate with client stakeholders to gather, analyse, and document detailed requirements.
• Conduct workshops, presentations, and training sessions to facilitate client understanding.
• Develop the architectural blueprint for ServiceNow solutions, considering scalability, security, and performance.
• Assess new ServiceNow features and modules for suitability, and advise on adoption.
• Establish governance policies and best practices for ServiceNow configurations.
• Define and oversee integration strategies to ensure seamless data flow.
• Ensure compliance with security standards and data protection requirements.
• Create and maintain a ServiceNow roadmap aligned with clients' strategic objectives.
• Stay informed about industry trends to enhance ServiceNow solutions.
• Provide quality assurance for implementations and oversee thorough testing.
• Create comprehensive technical documentation for solutions.
• Communicate project progress and challenges with stakeholders.
• Oversee internal mentoring and training programs.
• Support the sales cycle with technical insights and client presentations.
• Maintain relevant ServiceNow certifications and disseminate knowledge.