Senior Reliability Engineer

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Requirements:

• Operationally focused with expertise in incident management and live production issue resolution.
• Strong debugging and troubleshooting skills, particularly in large-scale applications performance optimization.
• Proven experience in building and maintaining monitoring and alerting systems.
• 7+ years of experience with .NET Framework (C#) for production stability.
• Strong knowledge of Kubernetes, Docker, and cloud platforms like GCP.
• Proficiency with monitoring tools such as Prometheus, Grafana, and Kibana.
• Experience with incident ticketing/documentation tools like FreshDesk and Confluence.
• Critical thinking ability to identify system weaknesses and innovate solutions.
• Strong project management skills focused on scalability and stability.
• ITIL Service Management certification (or equivalent) is highly desired.
• Experience with PowerBI, web scraping, or Golang is a plus.

Responsibilities:

• Provide live operational support for multiple client software applications, ensuring rapid restoration of services.
• Develop and maintain code to quickly resolve production issues.
• Own and resolve incidents, adhering to client SLA and internal SLO timelines.
• Troubleshoot complex incidents and implement solutions to prevent recurrence.
• Utilize data-driven approaches to prepare detailed analyses and reports.
• Conduct deep technical analyses of product deficiencies and address client pain points.
• Develop monitoring systems and implement robust alert mechanisms.
• Provide guidance on improving operational system stability.
• Lead initiatives that automate processes for operational efficiency.
• Facilitate postmortem meetings following incidents.
• Collaborate with cross-functional teams for rapid resolution of production issues.
• Lead and motivate project teams to ensure quality standards.
• Mentor reliability engineers and track their progress.
• Participate in after-hours on-call support.