ApplyCallcenter agent Serbia (remote)
Posted 4 months agoViewed
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💎 Seniority level: Experience in customer or patient service
📍 Location: Serbia
🔍 Industry: Digital healthcare solutions
🏢 Company: Telemedi👥 51-100💰 $6,600,000 Series A almost 4 years agoMedicalHealth InsuranceInsurTechTelecommunicationsInsuranceHealth Care
🗣️ Languages: Serbian, English, Spanish
⏳ Experience: Experience in customer or patient service
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelCustomer serviceEmpathy
Requirements:
- Native Serbian language speaker.
- Empathetic, understanding, and discreet personality.
- Accurate and organized individual.
- Communicative knowledge of English.
- Knowledge of the Office system.
- Experience in customer or patient service.
Responsibilities:
- Deliver superior customer experience to individuals and business clients by calls and mail.
- Register patients for visits and assist them in locating physical clinics.
- Contact clinics to book visits for patients.
- Collect feedback from clients and doctors.
- Handle complaints, reporting irregularities in consultations to physicians.
- Ensure proper circulation of medical documentation.
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