Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager - Sales Focused

Posted 2024-09-11

View full description

💎 Seniority level: Manager, 1-2 years

📍 Location: Philippines, Australian Eastern Standard Time, NOT STATED

🔍 Industry: Health-tech

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Business DevelopmentData AnalysisBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelC (Programming language)

Requirements:
  • 1-2 years of experience in Customer Success or Account Management, with at least 1 year in a sales-driven role at a SaaS company.
  • Proven ability to identify opportunities for seat expansion and product upgrades.
  • Empathetic communicator able to explain complex concepts clearly via phone, video calls, and email.
  • Comfortable with customer data analysis tools and CRM systems, ideally HubSpot and ChurnZero.
  • Detailed-oriented, capable of tracking client interactions and next steps in the CRM.
Responsibilities:
  • Own client relationships post-onboarding with a focus on sales growth and seat expansion.
  • Make a minimum of 30 outbound calls per day to drive upgrades and product usage.
  • Conduct regular client check-ins and identify opportunities for feature adoption.
  • Analyze customer data to translate insights into actionable strategies for growth.
  • Collaborate with departments to ensure clients have necessary resources.
  • Communicate customer feedback to the product team to enhance client satisfaction and retention.
Apply

Related Jobs

Apply
🔥 Customer Success Manager - Sales Focused
Posted 2024-09-20

📍 Philippines

🧭 Full-Time

🔍 SaaS, Health-tech

🏢 Company: ShiftCare

  • 1-2 years of experience in Customer Success or Account Management, with a minimum of 1-year in a sales-driven role at a SaaS company.
  • Proven ability to identify and act on opportunities for seat expansion and product upgrades.
  • Able to explain concepts clearly and concisely via our primary channel - telephone, then video calls and email.
  • Comfortable with customer data analysis tools, Office and Google suites, and CRM systems, ideally HubSpot and ChurnZero.
  • Meticulous in keeping track of client interactions and next steps in our CRM.

  • Own client relationships post-onboarding, focusing on outbound calls to drive sales growth, seat expansion, and secure upgrade opportunities.
  • Conduct regular check-ins and reviews, proactively identifying opportunities to increase product usage and value.
  • Introduce clients to new features, driving adoption and showcasing the value of upgrades.
  • Analyse customer data to identify growth and expansion opportunities, translating insights into actionable strategies.
  • Collaborate with various departments to ensure clients have the resources needed for feature adoption and account growth.
  • Communicate customer feedback to the product team, advocating for enhancements that drive client satisfaction and retention.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-20
Apply