Customer Experience Specialist - Europe

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Requirements:

• Must have values of customer obsession, empathy, ownership, and openness.
• Excellent written and spoken English communication skills.
• Basic knowledge of Python scripting, APIs, HTTP request methods, XML, JSON, and Xpath.
• Experience with localization and translation is a plus.
• Possess exceptional troubleshooting and problem-solving skills.
• Willingness to work in a highly intense startup environment.
• Openness to constructive feedback and collaboration.

Responsibilities:

• Resolve customer requests in modern ticketing systems such as Zendesk and YouTrack.
• Engage with customers via tickets during respective shifts.
• Participate in the rotational on-call roster for critical issues during off-business hours.
• Brainstorm and troubleshoot complex issues.
• Develop and maintain documentation for the user's help center and internal usage.
• Escalate customer requests to other teams as necessary.
• Collaborate with engineers, analysts, product managers, and customer-facing teams.