AWS Solution Architect

Posted 5 months agoViewed

📍 Location: United States, India, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting

🗣️ Languages: English

🪄 Skills: AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJavascriptJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CDC (Programming language)Agile methodologiesTroubleshooting

Requirements:

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Hands-on scripting/coding experience (e.g., python, java, c#, .NET, Node.js)
Strong communication and presentation skills
API integration experience
Troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks like Jenkins, GitLab CI/CD
Contact center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Knowledge of other contact center platforms (Genesys, Cisco, Avaya, Twilio)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification
AWS Solution Architect Certification
Salesforce Certified Administrator

Responsibilities:

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Conduct technology assessment and audits to identify the need for moving to CCaaS AWS Connect Platform
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS and participate in architectural discussions
Lead discovery for customers and help build ROIs for projects
Translate customer requirements into contact center design leveraging best practices and AWS Services
Oversee and mentor technical teams for solution delivery
Act as a liaison between technical teams and business stakeholders
Drive best practice contact center design
Manage all project and customer communications
Deliver customer end user training and documentation
Lead enterprise level projects with minimal direction
Lead discussions with contact center and customer service leadership

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