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AWS Solution Architect

Posted 2024-09-10

View full description

📍 Location: United States, India, British Columbia, Ontario, Colombia

🔍 Industry: AI and Consulting

🗣️ Languages: English

🪄 Skills: AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CDJavaScriptC (Programming language)Agile methodologies

Requirements:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Hands-on scripting/coding experience (e.g., python, java, c#, .NET, Node.js)
  • Strong communication and presentation skills
  • API integration experience
  • Troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks like Jenkins, GitLab CI/CD
  • Contact center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Knowledge of other contact center platforms (Genesys, Cisco, Avaya, Twilio)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification
  • AWS Solution Architect Certification
  • Salesforce Certified Administrator
Responsibilities:
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need for moving to CCaaS AWS Connect Platform
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS and participate in architectural discussions
  • Lead discovery for customers and help build ROIs for projects
  • Translate customer requirements into contact center design leveraging best practices and AWS Services
  • Oversee and mentor technical teams for solution delivery
  • Act as a liaison between technical teams and business stakeholders
  • Drive best practice contact center design
  • Manage all project and customer communications
  • Deliver customer end user training and documentation
  • Lead enterprise level projects with minimal direction
  • Lead discussions with contact center and customer service leadership
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  • Customer-facing contact center experience.
  • Experience building integrations across WFM, CRM, and contact center solutions.
  • Experience with communications protocols and APIs such as WebRTC and SIP.
  • Hands-on scripting/coding experience (e.g., Python, Java, C#, .NET, Node.js).
  • Strong communication and presentation skills.
  • API integration experience.
  • Strong troubleshooting and debugging skills.
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  • Contact Center architecture knowledge.
  • Experience in technology/software sales, pre-sales, or consulting.
  • Advanced knowledge of AWS services and cloud architecture.
  • Familiarity with Salesforce Service Cloud.
  • Knowledge of contact center products from other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
  • Experience with Workforce Management solutions.
  • Experience working with outbound dialers and campaign management.
  • Knowledge of software development methodologies such as Agile and Scrum.
  • AWS Cloud Practitioner Certification.
  • AWS Developer Associate Certification or Professional.
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  • Salesforce Certified Administrator.

  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers.
  • Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
  • Facilitate business process reviews to identify customer requirements.
  • Educate customers on the value proposition of AWS and engage in architectural discussions.
  • Lead discovery for customers, help build ROIs for projects and deliver presentations.
  • Translate customer requirements into contact center design leveraging best practices.
  • Oversee and mentor technical teams to ensure solutions are delivered successfully.
  • Act as a liaison between technical teams and business stakeholders.
  • Drive best practice contact center design into solutions.
  • Manage all aspects of project and customer communications.
  • Deliver customer end user training and documentation.
  • Exercise independent judgment on enterprise level projects.
  • Lead vision and strategy discussions with contact center leadership.

AWSLeadershipNode.jsPythonSoftware DevelopmentAgileCiscoJavaJenkinsSalesforceSCRUMC#Strategy.NETWebRTCCollaborationCI/CD

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