Head of Support

Posted about 18 hours agoViewed

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💎 Seniority level: Lead, 5+ years

📍 Location: United States, Canada

🔍 Industry: Dev Tool

🏢 Company: neptune.ai👥 51-100💰 $8,000,000 Series A almost 3 years agoInternet Artificial Intelligence (AI)Analytics Information Technology Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipData AnalysisJiraProcess improvementTechnical supportCustomer support

Requirements:

5+ years of experience in technical support leadership
Experience in scaling support teams
Hands-on experience with support automation and ticketing systems
Familiarity with incident management and observability tools
Strong passion for improving developer experience

Responsibilities:

Design and implement a 24/7 support model
Ensure high-quality incident management
Develop and optimize support processes
Leverage AI-driven tools for support operations
Act as a hands-on contributor initially
Hire and onboard technical support engineers
Collaborate with engineering and product teams