Customer Support Specialist – Virtual Meetings Platform (German & English)

Posted about 19 hours agoViewed

View full description

📍 Location: Bulgaria

🔍 Industry: Customer Support

🗣️ Languages: English, German

🪄 Skills: Technical supportCRMCustomer support

Requirements:

Fluency in English and German
Strong communication and interpersonal skills
Problem-solving skills
Basic knowledge of CRM and virtual platforms

Responsibilities:

Respond to customer inquiries via phone, email, and web chat
Provide guidance on product usability and subscription management
Perform initial troubleshooting and escalate complex issues when necessary
Manage customer requests related to account configurations
Collaborate with specialized teams for issue resolution
Maintain records of customer interactions in the ticketing system