Automation Support Engineer

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Requirements:

• 1+ Experience in Technical Support/Automation QA roles
• Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium.
• Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby.
• Knowledge of version control systems like Git, Github, TFS.
• Basic understanding of APIs, bash or cURL scripting.
• Basic knowledge of writing SQL queries.
• Basic know-how of networking concepts.
• Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML.

Responsibilities:

• Provide 24 X 7 enterprise support to BrowserStack customers via Email, Chat & Phone.
• Active debugging on user test cases.
• Respond to public queries around BrowserStack products.
• Collaborate with Engineering, Product Management & Sales teams.
• Contribute to the public & internal Knowledge-base.