Platform Technology Support - Assistant Vice President

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💎 Seniority level: Middle, 5+ years

📍 Location: United States, Canada

🔍 Industry: Financial Technology

🏢 Company: iCapital👥 51-100 Business Intelligence

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: SQLBusiness IntelligenceData AnalysisDocumentationTroubleshootingTechnical support

Requirements:

5+ years experience in a client technical support role
Strong communication skills
Ability to prioritize tasks and manage time
Technical experience with spreadsheets and databases
Familiarity with alternative investments and financial technology

Responsibilities:

Respond to platform specific technical inquiries
Troubleshoot technical issues and collaborate internally
Synthesize customer feedback to optimize user experience
Facilitate user entitlements
Assist with process documentation for technical issues