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SaaS Software Training Specialist

Posted 8 days agoViewed

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💎 Seniority level: Middle, 3 years

📍 Location: United States

🔍 Industry: Healthcare SaaS

🏢 Company: Encoda👥 11-50💰 Private about 3 years agoInformation TechnologyHealth CareSoftware

🗣️ Languages: English

⏳ Experience: 3 years

Requirements:
  • 3 years as a professional software trainer, preferably in a healthcare or medical billing SaaS environment.
  • Strong understanding of medical billing, revenue cycle management (RCM), CPT/ICD-10 coding, insurance claims processing, and practice management workflows
  • Proficiency with SaaS-based Medical Billing and Practice Management software
  • Proficiency with creating recorded and LMS courses
  • Familiarity with EHR/EMR systems is a plus.
Responsibilities:
  • Conduct virtual and on-site training sessions, while on camera, for new and existing users on the Encoda SaaS RCM Workflow system and our PowerBI based data analytics platform.
  • Develop structured training programs to ensure smooth onboarding and effective software adoption for healthcare providers, billing teams, and administrative staff.
  • Create and maintain training materials, Absorb LMS online self-paced courses, including user guides, video tutorials, FAQs, and knowledge base articles.
  • Provide post-training support, answering questions, troubleshooting software issues, and ensuring users can effectively use the system.
  • Assist clients in integrating the software into their day-to-day medical billing and practice management workflows.
  • Gather feedback from trainees and work with the product team to enhance training programs and software usability.
  • Keep up with industry changes, including healthcare regulations, medical coding updates, and software feature enhancements.
Apply

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