Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce)

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Requirements:

• 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
• 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills
• Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
• Ability to distill customers’ strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards

Responsibilities:

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate client’s business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Develop user stories and process diagrams to support the design and development of Salesforce solutions
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure Quality deliverables