Junior Customer Support Manager bei Tech Startup in Deutschland Remote (m/w/d)

Posted 10 days agoViewed

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💎 Seniority level: Junior, first practical Berufserfahrungen

📍 Location: Germany

🔍 Industry: Customer Success

🏢 Company: NeoTaste

🗣️ Languages: German, English

⏳ Experience: First practical Berufserfahrungen

🪄 Skills: Communication SkillsProblem-solving skillsTroubleshootingActive listeningRelationship managementTechnical supportCRMCustomer supportCustomer SuccessEnglish communication

Requirements:

Practical professional experience in the support area
The ability to deal with critical inquiries
Professional level of German and English

Responsibilities:

Further scaling and optimization of our support area for over 1 million users/users
Be the first point of contact for our users on various channels, such as Whatsapp, Hubspot and by telephone
You are constantly looking for ways to increase efficiency and customer satisfaction

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