Regional Director of Player Development

Posted 11 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States, Canada

🔍 Industry: Gaming and Entertainment

🏢 Company: Score Media and Gaming Inc.

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipSQLData AnalysisCustomer serviceAccount ManagementAnalytical thinkingData management

Requirements:

5+ years of gaming experience, online or brick-and-mortar
3+ years of management experience
2+ years of experience with online gaming operation
Proven experience in customer service or account management
Excellent computer skills with emphasis on Excel
Proficient in data management tools
Ability to communicate effectively
Ability to travel for events throughout the United States and Canada

Responsibilities:

Direct the casino marketing function for PENN Interactive
Drive revenue and grow VIP database
Lead strategic direction for regional VIP team
Assist with department processes and compliance initiatives
Provide KPI data reporting to Vice President of VIP
Maintain awareness of VIP market offerings
Assist in creating opportunities for new VIP business
Oversee new member welcomes and reactivation of lapsed members
Utilize daily reporting for informed business decisions
Assist in creating and implementing new department initiatives