Tech Customer Support Analyst

Posted 11 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: Latin America

🔍 Industry: Cryptocurrency, Fintech

🏢 Company: Bitso

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: SQLData AnalysisCollaborationTroubleshootingProcess improvementTechnical support

Requirements:

2+ years experience in Tech Customer Support
Knowledge of API integration
Familiarity with data analysis tools (e.g., Excel, SQL)
Experience working with cross-functional teams
Knowledge of cryptocurrency or fintech is a plus

Responsibilities:

Manage technical support and operations monitoring
Work with Product and Engineering to resolve bottlenecks
Assist with customer API integrations
Manage internal systems for operational flow
Escalate incidents and bugs to Engineering
Enhance B2B integration processes
Troubleshoot customer operational issues
Support new tool and process implementation
Identify and implement process improvements