ApplySenior Customer Service Representative
Posted 12 days agoInactiveViewed
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📍 Location: United States, Mountain Time Zone
💸 Salary: 18.5 - 35.29 USD per hour
🗣️ Languages: English
🪄 Skills: Analytical SkillsCustomer serviceMultitaskingExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skills
Requirements:
- Experience working in a production environment.
- Computer savvy.
- Excellent multi-tasking skills.
- Results-oriented and self-motivated.
Responsibilities:
- Support inbound calls from members and providers regarding claims status, benefits, eligibility, PPO participation, etc.
- Work as a team and apply the CVS Core Values in day-to-day operations.
- Create a differentiated service experience.
- Demonstrate service discipline.
- Handle service challenges with patience and understanding.
- Educate customers on self-service options.
- Work across teams to best support the business and the customer.
- Maintain successful performance and attendance metrics.
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