Operations Manager, Launch

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Requirements:

• Experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
• Proficiency in SQL and Excel; SQL experience is a big plus.
• Expertise in project management; experience deploying multiple projects in a fast-paced environment.
• Strong interpersonal skills and dedication to delivering a great customer experience.
• Ability to work autonomously while identifying internal and external blockers.

Responsibilities:

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.
• Engage in cross-functional collaboration with key internal stakeholders to provide an exceptional experience for every customer.
• Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.
• Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of key metrics.
• Drive operational metrics and understand the business to proactively solve emerging problems.