Cloud System Engineer - Third Shift - Serbia - Fully Remote

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Requirements:

• Experience monitoring and supporting complex environments, in client-facing roles and by following SLAs.
• Experience in a 1st and 2nd line role supporting cloud and on-prem environments, Windows-based servers, desktops, Azure, Office 365, Active Directory environment and applications.
• Experience with Microsoft 365: SharePoint, Teams admin, Exchange, Defender 365.
• Basic understanding of IP networking such as addressing, TCP/IP, subnets, VLANs, and routing.
• Basic support of switches, routers, WAN, firewalls and proxies.
• Experience working with support ticketing systems, documenting issues and resolutions.
• A customer focus, with excellent customer service and communications skills.

Responsibilities:

• Provide engineering support across our UK and US clients.
• Manage support tickets within SLAs, escalating internally or with third parties, and daily reporting.
• Monitor cloud and on-prem infrastructure for our hedge fund and financial clients.
• Strive to improve day-to-day operations to reduce support to zero.
• Operate client environments as well as our infrastructure.
• Develop and implement automation tools.