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Client Support Specialist - Call Center Agent (Remote)

Posted 15 days agoViewed

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💎 Seniority level: Entry, 1+ year

📍 Location: United States, CST

🔍 Industry: Financial Services

🏢 Company: Century Consulting Services👥 51-100ConsultingFinancial ServicesPersonal FinanceDebt Collections

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: Microsoft ExcelAttention to detailOrganizational skillsWritten communicationEmpathyVerbal communicationTroubleshootingCRMCustomer support

Requirements:
  • Minimum of 1 year phone-based customer service experience
  • Expert verbal and written communication skills with ability to communicate clearly and professionally
  • Strong listening skills with careful attention to detail
  • Familiarity with Excel, proper email etiquette, and Word
Responsibilities:
  • Handle incoming requests via phone from customers and ensure that issues are resolved both promptly and thoroughly
  • Educate them on company product
  • Provide quality service in the areas of handling inquiries, troubleshooting, and account assistance
  • Enter detailed notes into our CRM system
  • Respond to email correspondence and inquiries promptly and professionally
  • Suggest ways to improve the customer experience
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