Localization Project Manager

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Requirements:

• Customer-centric mindset and affinity to solve problems and meet deadlines.
• Expert organization skills.
• Experience with translation, localization, and internationalization processes.
• Capacity to empathize with customers and tailor communication to their preferences.
• Detail-oriented mindset with the ability to manage complex workflows and processes.
• Ability to explain complex concepts in simple terms.
• Desire to deliver a best-in-class customer experience.
• Excitement about being a dedicated resource for a single customer.
• Minimum 2 years experience in a customer service role.
• A home office setup conducive for working remotely, with a strong internet connection.

Responsibilities:

• Process and monitor customer translation requests while ensuring that delivery timelines are consistently met.
• Empower customer stakeholders through customized training and product education.
• Collaborate across teams and disciplines to fulfill customer requests.
• Work seamlessly with customer stakeholders, aligning with their processes and preferred collaboration tools.
• Execute administrative tasks, and proactively identify opportunities for process improvement.
• Plan, organize, and prioritize your work as this role wears many hats.
• Advocate for product improvement and change.
• Contribute to process and service quality improvement.