Systems Engineer (VA ESOM)

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Requirements:

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR 8 years of additional relevant experience may be substituted for education.
• 5 years of relevant Experience
• Expertise in IT principles and practices
• Proficiency with Microsoft Office applications
• Understanding of system administration in a Windows environment
• Adapt to changing priorities with strong analytical, problem-solving, communication skills and sharp attention to detail.
• Effective communication, collaboration, organization, and coordination and across multiple levels
• Expertise in operating under high-pressure situations
• Ability to work with Teams, but self-motivated to complete projects on your own.
• Experience in maintaining and troubleshooting a wide variety of systems and networks to include high volume/high availability systems.

Responsibilities:

• Provides technical support in system architecture, system design, system integration and technical management.
• Assists in providing technical input to the systems engineering process.
• Provides requirements analysis.
• May prepare and present systems assurance reviews.
• Identifies requirements and deficiencies in hardware and software products.
• Advises customer in product selection and use, capacity planning operations and performance management.
• Provides comprehensive application administration support services for IT operations software at an enterprise level, including installation, maintenance, and administration of the application.
• Maintains and update knowledge-based documents, evaluate application configurations, and implement Government-recommended improvements within the Information Technology Infrastructure Library (ITIL) framework.
• Assists in setting up essential administration components like notifications, service level agreements, and service contracts for the VA ESOM Contract.
• Supports the installation and configuration of VA Technical Reference Model third-party software applications and assist users, software vendors, and other administrators with application-related problems and projects.
• Supports the VA’s system monitoring framework.
• Troubleshoots problems and issues identified by customers and implement corrective actions quickly.