Key Customers Solutions Architect

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Requirements:

• 5+ years of experience as a technical manager, cloud solutions architect, customer engineer or a similar technical role with a focus on cloud services.
• Hands-on experience with IaC and configuration management tools (preferably Terraform/Ansible), Kubernetes, and skills of writing code in Python.
• Understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers and libraries.
• Excellent communication skills and a customer-centric mindset.

Responsibilities:

• Serve as the primary technical contact for customer issues, working alongside L2 support to troubleshoot and resolve complex problems.
• Partner with the sales team to identify upsell opportunities and promote new Nebius products and advanced services.
• Act as a bridge between customers and the product team, relaying customer feedback, feature requests, and product updates to enhance customer satisfaction.
• Engage and negotiate with internal and external stakeholders to ensure alignment and resolution of customer challenges.