Associate Functional Analyst (Digital Commerce)

Posted 2 days agoViewed

💎 Seniority level: Middle, Minimum 3 - 5 years

📍 Location: India, IST, Pacific

🔍 Industry: SaaS for manufacturing and supply chain

🗣️ Languages: English

⏳ Experience: Minimum 3 - 5 years

🪄 Skills: SQLHTMLCSSJavaMySQLJiraREST APITroubleshootingCustomer support

Professional degree: BE/B Tech/MCA/BSC-IT, Computer Science or equivalent experience.
ITIL Foundation certification V4 or equivalent experience.
Intermediate knowledge of IT Service Management principles and experience with JIRA.
Minimum 3 - 5 years in software, manufacturing, distribution or accounting industry preferred.
Knowledge of basic technical concepts (Unix, Windows NT, Internet, networks) and programming languages (C, C++, Java, SQL) is a plus.

Primary point of contact with SMB Enterprise Customer Accounts globally, discussing their business needs and obtaining relevant information.
Support existing Webjaguar customers with daily support requests.
Resolve incoming software issues from customers and partners via telephone and web chat.
Document all analyses and correspondences throughout the issue resolution process, providing proactive updates to customers.
Work collaboratively with other team members to enhance the customer support experience.

Posted about 1 month ago

📍 India

🧭 Full-Time

🔍 Software, manufacturing, distribution, or accounting

🔧 Requirements

Professional degree: BE/B Tech/MCA/BSC-IT, Computer Science, or equivalent experience.
ITIL Foundation certification V4 or equivalent experience preferred.
Intermediate knowledge of IT Service Management principles and experience with JIRA.
Minimum 3 - 5 years in software, manufacturing, distribution, or accounting industry.
Basic technical knowledge including HTML, CSS, and good analytical & technical skills.

💡 Responsibilities

Primary point of contact with SMB Enterprise Customer Accounts globally, discussing business needs.
Create and maintain customer journey artifacts.
Cultivate customer satisfaction and support daily requests from eCommerce customers.
Collaborate with team members and provide status updates on support tickets.
Resolve issues related to web applications and support the deployment of web applications.

SQLHTMLCSSJavaMySQLJiraAnalytical SkillsTroubleshooting

Posted about 1 month ago