Customer Service Rep (Remote)

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Requirements:

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and clear speech.
• Demonstrate multitasking skills to enter data while speaking with customers.
• Ability to remain calm under pressure and help team members.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.
• Available to work Monday-Friday and Saturdays as needed.
• Successfully meet pre-employment background screen.

Responsibilities:

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for the customer.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of services and suggest upgrades to service.
• Smile while talking on the phone.