Bilingual HR Support Representative Role with German and English

Posted 11 days agoViewed

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💎 Seniority level: Entry

📍 Location: Bulgaria

🔍 Industry: Customer Experience Management

🗣️ Languages: German, English

🪄 Skills: HR ManagementAttention to detailInterpersonal skillsProblem-solving skillsFluency in English

Requirements:

Excellent proficiency in German (B2 or higher).
Good command of English (B2 or higher).
Strong attention to detail and interpersonal skills.
Excellent decision-making and problem-solving abilities.
Ability to manage confidential data with strict adherence to privacy standards.
Agility to adapt in a fast-paced, dynamic environment.

Responsibilities:

Receive and log HR inquiries promptly via phone and email.
Resolve queries through efficient ticketing systems.
Address employee inquiries on policies, benefits, and more.
Maintain high-quality service levels and adhere to processes.
Handle sensitive information with integrity and confidentiality.
Take ownership of query resolution and individual metrics.