Spotify Customer Service Expert with Italian and English

Posted 11 days agoViewed

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💎 Seniority level: Entry, Previous Experience in Customer Service is a plus

📍 Location: EU

🔍 Industry: Music streaming

🗣️ Languages: Italian, English

⏳ Experience: Previous Experience in Customer Service is a plus

🪄 Skills: Customer serviceTroubleshooting

Requirements:

Excellent Written skills in Italian (C1).
Good Verbal & Written skills in English (B2 or above).
Valid work-permit to work in the EU.
Previous Experience in Customer Service is a plus.
Communication skills and ability to maintain good relationship with customers.
Positive attitude and great interpersonal skills.
Ability to present complex information in a simple way.

Responsibilities:

Providing Email support for Spotify clients.
Answering 'How to' and 'FAQ' questions.
Assisting with account and payment-based questions and problems.
Providing assistance with troubleshooting.