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Remote Guest Service Representative / Live Chat Agent

Posted 6 days agoViewed

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💎 Seniority level: Entry, 2+ years of customer service experience

🔍 Industry: Hospitality

⏳ Experience: 2+ years of customer service experience

Requirements:
  • High school diploma or GED.
  • 2+ years of customer service experience.
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.
Responsibilities:
  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and handling administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and management staff.
  • Being a source of information on transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating both general and unique requests.
  • Diffusing conflict or tense situations with guests.
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