Community Solar Customer Service Specialist

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Requirements:

• Associates degree or on-the-job experience in customer service.
• Knowledge of and interest in customer experience best practices.
• Awareness of and interest in renewable energy preferred.
• Ability to work independently in a fast-paced environment.
• Experience in a remote work setting.
• Advanced proficiency in Excel, Word, PowerPoint.
• Strong analytical, organizational, and problem-solving skills.
• Effective interpersonal and communication skills.
• Unrestricted authorization to work in the U.S.

Responsibilities:

• Make outbound calls and take inbound calls from community solar subscribers.
• Focus on subscriber satisfaction and amicable resolutions to complaints.
• Monitor and respond to various types of customer communication needs.
• Prepare reports analyzing metrics from customer interactions.
• Handle and close assigned work tickets.
• Interact with dissatisfied callers professionally.
• Assist in analyzing customer feedback.
• Perform other duties as assigned.