Technical Product Analyst

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Requirements:

• Knowledge of SQL database and strong Microsoft Office skills.
• Excellent analytical, problem-solving, and decision-making skills.
• Understanding of Cloud provider offerings and ability to document operations.
• Ability to use open-ended questions and active listening to address issues.
• Capability to learn hybrid technology designs and understand their implications.

Responsibilities:

• Prioritizes workload based upon urgency of requests and manages assigned escalations.
• Responds to Service Now application requests while maintaining SLAs.
• Monitors application alerts and escalates issues as needed.
• Collaborates with vendors to ensure compliance with standards.
• Acts as liaison for Finance and Operations teams to ensure systems integration.
• Provides updates to Program Team and users via e-mail and collaboration systems.