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Customer Support Associate (West Coast - Remote)

Posted 13 days agoViewed

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💎 Seniority level: Entry, 1+ years

📍 Location: Arizona, Utah, New Mexico, Oregon, Washington, Pacific Time, NOT STATED

💸 Salary: 17.55 USD per hour

🔍 Industry: Design-driven platform for online presence

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Written communicationTroubleshootingCustomer support

Requirements:
  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years of customer-facing experience in a similar role.
  • Expertise in written communication and attention to spelling and grammar.
  • Ability to decode conversations, identify causes, and align on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace free from distractions.
Responsibilities:
  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions and issues with their Accounts, Billing, Domains, or other inquiries.
  • Meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat.
  • Stay informed about new product features and improvements.
  • Identify and escalate important customer issues.
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