Strategic Operations Manager - Mexico (Remote)

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Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA or advanced degree preferred).
• Minimum of 5 years in operations management, strategy, or a related role.
• Experience in the Payments Industry, Fintechs, and Digital Banks.
• Familiarity with all business functions including Legal, Finance, Product, and IT.
• Proven ability to manage large-scale projects and deliver results in a fast-paced environment.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Proficiency in operational tools such as Excel, project management software (e.g., Asana, Trello), and data visualization platforms (e.g., Tableau, Power BI).
• Fluent in written and verbal English.
• Availability to travel.
• Ability to establish a relevant business network.

Responsibilities:

• Collaborate with senior leadership to define and implement operational strategies aligned with company goals.
• Analyze current processes and systems to identify inefficiencies and drive improvements for scalability and efficiency.
• Develop and track key performance indicators (KPIs) to monitor and improve team and organizational performance.
• Manage relations and negotiations with partners and local acquirers.
• Lead cross-functional projects, ensuring alignment, clear communication, and timely delivery of results.
• Champion change initiatives by effectively communicating their value and ensuring successful adoption.
• Conduct competitive and market analysis to inform operational decisions and identify growth opportunities.
• Act as a liaison between departments to ensure cohesive execution of company initiatives.
• Identify potential risks in operations and develop mitigation strategies.
• Stay updated on local regulatory/licensing requirements and their impact on business.
• Evaluate and recommend tools or systems that enhance operational efficiency.
• Provide information and analysis to support other teams' needs.