Customer Service (Billing & Technical) Representative (Fully Remote)

Posted 14 days agoViewed

💎 Seniority level: Entry, 1+ Year customer services experience within an ISP Call Centre and 1+ Year technical and desktop customer service experience

📍 Location: South Africa

🔍 Industry: Internet Service Provider

🏢 Company: Mweb

⏳ Experience: 1+ Year customer services experience within an ISP Call Centre and 1+ Year technical and desktop customer service experience

🪄 Skills: Customer serviceTroubleshootingTechnical support

Requirements:

Grade 12/Matric.
Computer literate in MS Excel, MS Word, and MS Outlook.
Strong understanding of ISP Networks.
1+ year customer services experience within an ISP Call Centre.
1+ year technical and desktop customer service experience.
Administration experience is highly recommended.

Responsibilities:

Responsible for customer interactions that result in resolved technical, billing, and account queries.
Identify and understand customer needs.
Provide solutions to technical and account management queries.
Resolve customers’ queries and complaints, managing objections effectively.
Deliver exceptional service to customers in all interactions.
Execute escalations beyond 1st line support diligently.
Record accurate summaries of customer interactions in the company business system.
Utilise all available tools and resources to resolve customer queries completely.

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