Sr. Manager, Medicare Duals Member Experience Project Management

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Requirements:

• 7-10 years work experience identifying and delivering solutions to business problems.
• Experience using structured problem solving to drive improvements.
• Experience managing projects of moderate complexity across departments.
• Experience with business metrics and key performance indicators.
• Preferred: Experience with Medicare Duals programs and requirements.
• Preferred: Experience with Medicare Stars measures and improvement pathways.
• Understanding of the Medicare business environment, processes, and requirements.
• 5+ years supervising project team members.

Responsibilities:

• Provide direct leadership of the Medicare Member Advisory program and ensure effective communication of feedback and data.
• Act as an expert on Duals programs and internal processes.
• Participate in Experience Optimization Teams for project management and consultative services.
• Understand member experiences and drive improvements.
• Partner with Medicare and Medicaid units for streamlined processes.
• Define, monitor, and report on related metrics.
• Understand CMS Duals program requirements and compliance risks.
• Manage project 'soft' sides including facilitation and stakeholder engagement.
• Adapt project management methodologies for project needs.
• Conduct periodic project status reporting including timelines and risks.
• Create project plans, budgets, and resource requirements.