Salesforce Business Analyst - Service cloud - R01545955

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Requirements:

• Salesforce Service Cloud knowledge and hands-on.
• Experience with Amazon Connect is mandatory.
• BA skills including user stories, JIRA, and Agile methodology.
• Experience using Salesforce or similar CRM products to develop client or business solutions.
• Hands-on experience configuring Salesforce or similar CRM products, including workflows.
• Good to have any Salesforce certification.
• In-depth knowledge of automation tools such as Workflow, Process Builder, and Flows.
• Strong experience in working with data management tools.
• Excellent communication skills and ability to communicate at all levels of the organization.

Responsibilities:

• Work with clients and end-users to gather, understand, and define business requirements.
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training.
• Collaborate with and mentor members of the team and other co-workers.
• Handle multiple projects and ensure timely delivery.