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Bilingual Customer Support Analyst

Posted 14 days agoViewed

View full description

💎 Seniority level: Entry

🔍 Industry: EHS Software

🗣️ Languages: English, French

Requirements:
  • Bilingual (English and French).
  • Bachelor's degree in communications, business administration, computer science, information systems, or related field, or equivalent experience.
  • Previous experience in customer service or help desk role, preferably in software technology.
  • Strong analytical skills for issue assessment and effective solution provision.
  • Strong customer service orientation with excellent verbal and written communication skills.
  • Basic understanding of software systems and capability to learn technical information.
  • Solid organizational skills for task prioritization in a fast-paced environment.
  • Comfortable working with software platforms such as Salesforce CRM.
Responsibilities:
  • Respond to incoming customer inquiries via phone or email, ensuring timely and accurate resolution of basic issues.
  • Troubleshoot and assist clients with common technical problems such as login issues and basic configurations.
  • Log all customer interactions in the support system, including case details and updates.
  • Provide consistent follow-up with customers and escalate complex issues to Tier 2 support.
  • Collaborate with internal teams to address customer issues promptly.
  • Assist in identifying recurring issues and maintain knowledge of product offerings.
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Related Jobs

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🔥 Bilingual Customer Support Analyst
Posted 14 days ago

🧭 Full-Time

🔍 EHS software

  • Bilingual in English and French.
  • Willingness to work a rotating shift schedule from 8:00 AM to 1:00 AM, including on-call rotations and holiday coverage.
  • Ability to work collaboratively with team members.
  • As the first point of contact for customers, responsible for addressing and resolving basic technical and functional issues.
  • Provide 24/7 global customer support according to a rotating shift schedule.
  • Work with more senior team members and Tier 2 support teams as needed to resolve customer issues.
  • Gain product knowledge through training and hands-on experience.
Posted 14 days ago
Apply

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