Bilingual Contact Center Senior Specialist

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Requirements:

• Bilingual Proficiency: Fluency in both English and Spanish (written and verbal) is essential.
• Strong Communication & Interpersonal Skills: Excellent negotiation and customer service skills are required, with sales experience a plus.
• Technical Proficiency: Requires strong computer skills (iOS, Windows, Google Applications), software systems aptitude, and knowledge of WiFi and networking.
• Superior organizational and time management abilities are crucial.
• High school diploma or equivalent work experience.

Responsibilities:

• Managing relationships with Nielsen families participating in media measurement panels.
• Conducting phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
• Collecting device information, troubleshooting remotely, and ensuring accurate data collection.
• Meeting performance goals related to sample quality and customer satisfaction.