French Speaking Customer Service Representatives for Greece (EU Citizens only )

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Requirements:

• Fluency in French.
• Advanced English knowledge.
• Familiarity with iOS and/or MacOS, or comparable technology is preferred.
• Great communication skills.
• Prior customer support experience would be an advantage.
• Strong troubleshooting skills.

Responsibilities:

• Communicate with customers via phone, chat & e-mail.
• Track and follow cases to ensure they are closed efficiently and timely.
• Maintain high customer satisfaction while representing a major brand.
• Provide troubleshooting for mobile devices including mobile phones and tablets.
• Assist customers in managing and securing their accounts and passwords.
• Set up repairs for hardware-related issues.
• Escalate unresolved cases by contacting 2nd level support Interaction Experts.